Company Description

Who we are
At Badi, we make city living affordable for everyone by unlocking available rooms inside crowded cities. How? With the most usable marketplace that intelligently matches verified profiles without intermediaries.

Our goals:
Create a product that people love;
Reshape the Real Estate Market;
Apply New Technologies;
Eradicate intermediaries.

Our 3 rules:
Make it mobile;
Emphasize User Experience;
Enable self-service solutions.

Company Website

https://badi.com

Job Description

We are looking for an enthusiastic and people oriented Customer Experience Specialist, passionate in delivering first class service to our users under the highest quality standards. Our CX team is focused in building strong relationships with our users community by providing tailored support to created delighted customers! Are you an energetic, hands-on, people person with great communication and interpersonal skills? Then this may be your job!

Responsibilities:

  • Providing support to customer by phone, email, and chat.
  • Ensuring a high level of customer service and positive user experience
  • Understanding the needs of customers through questioning and data collection.
  • Proposing new ways to improve our service, product, and processes.
  • Assistance to sales department when necessary.

Key Competencies:

  • Fluency in English and French is a must!
  • Customer service experience in contact centers or face to face.
  • Listening and communicative skills.
  • Positive and resilient attitude.
  • Ability to adapt easily to product and procedure changes.
  • Demonstrates initiative to handle tasks independently.
  • Experience working in international / multi-cultural environments.
  • Excellent teamwork skills.

What we offer:

  • Competitive salary.
  • Free gym-for-less membership.
  • Fresh fruit and coffee.
  • Cozy offices in a fantastic location at the 22@ district of sunny Barcelona, a top floor with a fantastic terrace with views to all the city and the Med.
  • Choose your own hardware: you will get a brand new laptop (Macbook Pro / Air) or desktop computer of your choice.
  • An enthusiastic and passionate young team that is building something great!

Location

Barcelona, Spain

Seniority Level

Junior

Compensation type

Competitive Salary

Collaboration type

Employee




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